Job Location: Riyadh
Employer: Alfaisal University
Over view
Alfaisal University is a private non-profit research
university for both men and women that was founded by the highly reputed King
Faisal Foundation in 2003. The University began instruction in 2008 offering
strong undergraduate and graduate programs in Business, Engineering, Medicine,
and Life Sciences. With a culturally diverse student population and
internationally distinguished faculty, Alfaisal University aspires to be a
world class institution. Situated in the austere grounds of the Late King
Faisal Palace, the University is located at the heart of Riyadh, a center of
industry, commerce, research, and an ever growing student population. Alfaisal
University is currently seeking to fill the following vacancy for Saudi
national fluent in English language: Call Center Coordinator; The Call Center
Coordinator is responsible for answer internal & external phone calls to
respond to general customer/client inquires and appointments. The Call Center Coordinator
should maintain and project a professional Alfaisal University image through phone
interaction.
Qualifications:
• Diploma in Business Administration or related field;
• 2 - 3 years of related and relevant experience.
Duties and Responsibilities:
·
The call center coordinator ensures each caller
has as positive an experience as possible. If a representative cannot resolve
an issue for a caller, the call is transferred to the coordinator for
resolution.
·
The coordinator creates materials such as call
scripts, standard response emails, policies and training materials for the
staff.
·
The coordinator trains and hires the call center
staff.
·
Call center calls are monitored by the
coordinator to provide appropriate guidance and coaching to the employee.
·
Quarterly and annual employee evaluations and
reviews are the responsibility of the coordinator.
·
The call center coordinator is responsible for
obtaining and reviewing call statistics on an hourly, daily, weekly, monthly,
quarterly and annual basis and reporting this data to the management team.
·
Such statistics are important to help the
coordinator measure specific employee and overall call center effectiveness.
·
Recommendations for changes in staffing, scripts
or policies are often made as a result of call center statistics.
Skills:
·
Strong negotiating and sales skills.
·
Excellent customer servicing skills.
·
Excellent verbal and written and verbal
communication skills
·
Decision-making and problem analysis skills
·
Patience
and kindness
·
Performing emergency procedures
·
Being
professional and trustworthy
·
Stress management
·
Planning and efficiency
·
Time management
Deadline Date: 10.02.2014
How to Apply:
· Interested applicants are encouraged to send an
email to:
newjobs@alfaisal.edu.
No comments:
Post a Comment