IT Helpdesk Support Technician at Alfaisal University in Riyadh

Job Title:IT Helpdesk Support Technician
Job Location: Riyadh
Employer: Alfaisal University

Over view

Alfaisal University is a private non-profit research university for both men and women that was founded by the highly reputed King Faisal Foundation in 2003. The University began instruction in 2008 offering strong undergraduate and graduate programs in Business, Engineering, Medicine, and Life Sciences. With a culturally diverse student population and internationally distinguished faculty, Alfaisal University aspires to be a world class institution. Situated in the austere grounds of the Late King Faisal Palace, the University is located at the heart of Riyadh, a center of industry, commerce, research, and an ever growing student population. Alfaisal University is currently seeking to fill the following vacancy for Saudi national fluent in English language:IT Helpdesk Support Technician;The IT Helpdesk Support Technician is responsible for assisting Alfaisal University employees  with technical support of desktop computers and related technologies. Support includes specification, installation, and testing of computer systems and peripherals within established standards and guidelines.

Qualifications:

• A Bachelor’s degree in Computer Science or technical certification and MCP (Microsoft
Certified Professional) or equivalency;
• 3 - 5 years of related and relevant experience, preferably in university environment.

Duties and Responsibilities:

• Effectively, professionally, and respectfully represents other Information Technology staff members, teams,and their services to the client community.
• Provide support for all Information Technology products and services. 
• Support may include answering questions, troubleshooting problems, teaching or instructing customers regarding software or hardware functionality, and communicating policy. 
• Additionally, it may involve troubleshooting printer issues and resolving difficulties with Smart Classroom Technology.
• Determines the most effective manner to resolve client's technical issue. 
• Engages in research and in-depth troubleshooting to resolve technical issues. 
• Consults with full-time staff when necessary.
• Records required customer and problem information
• Updates tickets with appropriate journal entries of activities, and closes tickets with resolution entered upon completion of the job.
• Elevates complex and/or high priority problems to the appropriate support groups for resolution.
• Verifies that suggested solutions effectively resolve the users' problems through verbal or email follow up.
• Works on HelpDesk related projects as assigned by supervisor

Skills and Abilities:

• Must be able to learn and support new and fast-changing technologies.
• Excellent interpersonal skills.
• Good work habits under pressure.
• Familiarity with a wide range of standard office automation products is a must.
• High energy level.
• Detail oriented.
• Must have a good command of the English language in order to provide effective phone, desk-side, and email support.

Deadline Date: 10.02.2014
How to Apply:
•    Interested applicants are encouraged to send an email to:
 newjobs@alfaisal.edu.