Destination Key Account Manager at Move One Inc in Dubai

Job Title: Key Account Manager, Destination
Job Location:- Dubai, UAE
Employer: Move One Inc

POSITION PURPOSE:
The Key Account Manager is responsible for business development, Identify sales leads, pitch goods and services to new clients and managing key accounts requiring mainly destination services. Additionally, this person will need to maintain a long term relationship with accounts and maximize sales opportunities within them.

RESPONSIBILITIES/DUTIES/FUNCTIONS TASKS:
Focus on growing and developing existing clients, together with generating new business.
Providing excellent customer service as the main point of contact for key clients requiring relocation services in the region.
Play an integral role in new business pitches and hold responsibilitiy for the effective on-boarding of new clients / key accounts.
Responsible for the development and achievement of the product service definition, pricing and details in order to achieve sales of new or existing customers (especially Relocation Management Companies).
Review and establish the fees for key accounts and ensure that the services portfolio is constantly up to date, so clients receive comprehensive support.
Identifying new revenue streams and new potential products to offer client to further engrain the organization’s services and solutions into their daily operations and structure.
Support the writing of business plans, tenders and the execution of contracts to best support the needs of the company and client.
Conduct weekly research meetings with the customer and understand the current and potential customer’s organization, requirements and business objectives
If and when the customer has questions, concerns or requests, the account manager will relay their needs to the appropriate individual or department within the company and follow up with the customer.
Ensures that client issues are dealt with in an efficient manner, informing the Product Manager – Relocation Services, Country Manager and/or Coordinator of any problems that may arise and solutions on repairing.
Work with Product Manager on setting business objectives and monitoring the progress toward those objectives.
Responsible for monitoring performance against client specific objectives and guiding business development strategies and targets for Move One offices in the region.
Lead the regional business development strategy and targets for Move One offices and support local sales staff with their sales efforts in an effort go grow the business by providing information and materials and accompanying staff on meetings with potential clients.
Monitor the increase in the quality, productivity and efficiency in service delivery from the customer care reports (work closely with the team) and recovery reports.
Introducing, implementing and enforcing the protocols of cooperation with key clients as per agreements in order to deliver consistent services across the company
Stay on top of new developments in the industry and/or territory.
Recruit, interview, select, train and develop staff that have the right technical and personal abilities to help further the organization’s mission.
Performance management and improvement systems.
Oversee the efficient and effective day-to-day operation of the organization.
Oversee the implementation of the human resources policies, procedures and practices including the development, modifications and KPIs of job descriptions for all dedicated relocation (destination) staff.
Determine and assess need for additional staff and/or consultants and make the appropriate recruitments if necessary during project cycle.
Understand competitor strategies, capabilities and pricing to better position Move One advantageously.
Ensuring proper financial controls are in place.
Support local offices in their efforts to recruit, train and manage the immigration staff necessary to provide a high level of service to key accounts.
Support destination staff in all relevant locations by ensuring that appropriate systems, resources, procedures are in place.
Develop and implement improvement projects including training, operational procedures, and supporting documentation with the objective of improved efficiency and quality.
Review existing procedures, identify weaknesses and develop, implement and improve process maps.
Reviewing costs in jobs, statuses, invoicing – assure all are accurate and invoicing is done in a timely manner.
Support the development and improvement of the viaRELO tracking system and the related customer portal.
Support local offices with the process of documenting service delivery processes and procedures and designing any  client specific support programs and processes.
Introduce tools and programs to increase brand and services awareness: presentations, charts, process overviews.
Ensure at least one monthly contribution to Move One’s publications on the website or the blog for the region..
Work with account HR teams and customers to develop account specific service packages, as well as new services portfolios based on the research of market needs.
Monitor progress of ongoing services for key accounts
Generate quarterly dashboard reports summarizing Move One performance on behalf of those accounts
Assist operations staff with service issues and escalations on an account’s behalf
Report weekly to the Product Manager on; resources required to provide services, service alerts, issues and collected feedback from clients.
Work effectively as a team contributor on all assignments.
Interact professionally with other employees, customers and suppliers.
Work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Perform quality work within deadlines with or without direct supervision.
Other duties as assigned.

QUALIFICATIONS:
Bachelor’s or master’s degree.
Minimum of five years experience industry knowledge.
Demonstrated ability to work in a proactively diverse and inclusive organization.
Effective problem-solving and mediation skills.
Demonstrated ability to manage and supervise a staff team.
Strong personal and professional presentation styles.
Fluent knowledge of English.
Procedure/Process Development
P&L Accountability
Analytical Skills
Time Management
Project Management
Negotiation Skills
Staff Training and Development
Communication and Presentation Skills
Customer Service Experience
Deep understanding of marketing principles
Organizational Skills
Attention to Detail

PREFERENCES:
 Experience in relocations, HR, or account management would be an advantage.


About the Company

Move One provides time-critical supply chain solutions in the areas of logistics, relocation and moving. Our strategically positioned international offices and partners deliver a door-to-door service unparalleled in the industry. Global experience and on the ground local expertise combined with technological innovation allows us to develop tailored products to meet the needs of our clients. Founded in 1992, Move One has grown aggressively through its pursuit of new markets and results-driven company culture. Head quartered in Dubai UAE, Move One is geographically positioned for further expansion in the logistics world.

Deadline Date: 28.02.2014



How to Apply

If you are interested in working in a challenging environment and feel you have the requisite skills, please send your CV/Resume and accompanying cover letter to:
 cv_uae@moveoneinc.com.