Aftersales Manager Job at Mackenzie Jones in Dubai

Job Title: Aftersales Manager

Location: Dubai

The Role

The main purpose of this role is to be the technical and business link between the network of authorized repairers and the Company to what concerns After Sales subjects.

Main Activities

    To support technically the network of authorized repairers and provide trouble shooting upon request.
    To assure and immediately respond to technical and warranty supports requested from the network and in compliance with targets defined annually.
    Service Entry performance within the declared targets.
    To carry on the technical documentation (bulletins and circular letters) coming from Headquarters to the local network.
    Warranty claims evaluation and approval within approved budget and in line with the company processes
    Service and Safety Campaign rollout.
    Technical training rollout and certification target achievement

Parts/ Accessories and other After-Sales Commercial Programs

    Parts and Accessories targets assigning to authorized repairers
    To advise network on After Sales budget management and targets achievement
    Roll Out of all Parts and Accessories and after sales programs ie: accessories, tyres, lubricants, extended warranty, Pre-owned program, etc...
    Monitoring and attainment of parts sales objectives and parts turnover in accordance with budget assigned
    Consequently : To put in place personalized action plans to optimize Parts, accessories and commercial programs sales
    Technical and logistic support to network pertaining to delivery of parts and accessories
    Back order management
    Continual communication with headquarters regarding results and new initiatives

Customer Care Management

    Customer Care handling and process management
    Customer Goodwill management and budget control
    Analyze statistics and follow-up Customer Satisfaction Index
    To advise on customer care management and satisfaction at a dealer’s level

Network Development

    Needs analysis
    Appointment and termination follow-up
    Perfect standards compliance verification

The Person

A degree in Automotive Engineering with 5+ years of after-sales experience in an automotive company i.e. (parts business, technical support, warranty management and customer care). You should be willing to travel 50% of the time within the region.

Salary
AED 33000

Benefits
medical, tickets, bonus

How to Apply:

http://mackenziejones.com/job/aftersales-manager-automotive/

Deadline: 05/01/2014