Community Manager Job at Axiom Telecom in Dubai

Job Title: Community Manager -UAE

The Community Manager is responsible for implementing the Company’s content distribution strategy, developing brand awareness, generating inbound traffic and product engagement, whilst fostering community spirit. Creating, managing and growing the company’s presence through blogs, Twitter, Facebook, YouTube and other strategically relevant online properties and ensuring consistency in voice and cultivating a social media referral network. This role coordinates with the Marketing teams to support their respective missions, ensuring consistency in voice and cultivating a strong community around the brand.

Requirements
The Profile

    Implement the online community strategy, coordinating with stakeholders across the Company to ensure its effectiveness and providing superior quality of customer service and support to our community with the help of various communication tools.
    Manage communities located in social networking sites including Facebook, Twitter, YouTube, Google+, Instagram and other similar social media outposts.
    Work with the brand team to ensure the product information, latest launches and promotions are communicated on all our social media platforms.
    Generate compelling editorial content and manage a schedule for the communities to engage with.
    Act as an advocate of the Company in the brand’s community and as the advocate of the community within the Company, engaging in dialogues and answering questions where appropriate.
    Responsible for customer support (Facebook, e-mail, Twitter etc.) in liaison with the Customer Service teams and managing any online feedback forums.
    Using Google Analytics and other measurement tools to provide reports on metric.
    Monitor effective benchmarks for measuring the growth of the community, and analyze, review, and report on effectiveness of new initiatives. Find ways to improve on those metrics through testing and new initiatives.
    Regularly feed back insights gained from community monitoring into the Marketing teams to help them evolve their strategies in a timely fashion.
    Monitor trends in online community tools, trends and applications.
    Attend industry events and potentially plan meet-ups for the community.

The Essentials:

    Previous experience in similar role
    Creative, diplomatic, cool under pressure and fantastic interpersonal skills
    Strong project management and organizational skills
    Strong attention to detail and ability to manage multiple projects under tight deadline
    Social Media Experience – Understands how to use Twitter and Facebook for business
    In-depth knowledge and understanding of online community platforms and their respective participants (Facebook, Twitter, Forums, Blogs, Photo Uploads, Profiling etc.) and how they can be leveraged in retail services
    Demonstrated experience in engaging and activating community groups
    Experience in Social Media monitoring tools
    Experience of web analytics
    Good understanding of principles of SEO
    Ability to effectively communicate information and ideas in written and verbal format, and build and maintain relationships
    Team player, with the confidence to take the lead and advise other departments when necessary
    Good technical understanding and can pick up new tools quickly
    Strong Arabic is a must. English as a second language
    Editorial, Marketing, Customer Service experience, a plus

Deadline Date: 21.02.2014
How to Apply:

Important

To apply for the above position please email your CV to:
 careers@axiomtelecom.com

Please put the subject as "Community Manager-UAE"