Customer Care Associate Job at Axiom Telecom in Dubai

Job Title: Customer Care Associate -UAE
We are actively seeking to recruit an individual who can operate in an efficient and effective manner to provide end-to-end assistance to customers, resolve and respond to a variety of customers queries and issues face to face, other various mode of communications in order to give the customer a high quality level of service and experience.

Requirements
The Profile

    To handle customers in a professional way as per the standards set to ensure that every interaction with the customer is a quality experience
    To ensure that the KPI’s are understood and met on a timely manner
    To understand and attending to special needs of customers in a timely fashion in order to meet and exceed customer expectations
    To provide technical/data support to customers most effectively and offer Loaner phones to customer wherever applicable
    To monitor & control on customer hold time, receipts, and delivery and service collections
    To collect cash on customers on repairs and reconciling the same by the end of the day with no discrepancy
    Attend and secure a good score in all internal trainings conducted
    Arrange all received shipments on a priority-FIFO sort which will ensure that the shipments are being identified and tracked in accordance with the production plan
    Preserve, handle and transport customer property under controlled and specified conditions to ensure that there is no damage or loss of customer property
    Minimize all job card errors and discrepancies which will assure clarity and parity in external customer information that are being communicated to the internal customers

The Essentials:

    Preferably a Degree holder or equivalent in any field
    Minimum of 1 year experience in customer relations /customer service in a reputed company/ mobile service industry as a customer care associate
    Fluency in English and knowledge in Arabic is an advantage
    Good command in Computer Operating System and supporting applications

Deadline Date: 21.02.2014
How to Apply:

Important

To apply for the above position please email your CV to:
 careers@axiomtelecom.com

Please put the subject as "Customer Care Associate-UAE"